Eastern Oregon University > Business Affairs > Finance Information Systems FAQ

Finance Information Systems FAQ

If you have one of the following problems:

  • Forgotten Password / Denied Access to Banner FIS:
  • Denied Form or Report Access: Your permissions for access to these objects will need to be approved by your supervisor. Once approved, Enterprise Systems.
  • Odd behavior or other problem(s) while using Banner FIS: Write down a description of the problem, including any error messages you receive and contact Enterprise Systems.
  • New Printer Setup: If a new printer has been installed in your office and you want to use it to print FIS reports, you will need to contact the Computer Center at 541-962-3582. They will install your printer and contact Business Services for you. A test print should appear on your printer within the first few hours after installation. If there are problems with this output, contact Enterprise Systems.

Common PO and JV Issues:

Purchase Orders:

  • If you are having problems with visit this help page for further information.

Journal Vouchers, Reports or Printing Problems:

  • Double-check that your job parameters were entered correctly.
  • Verify that the printer field was left blank for your default printer.
  • Visit form GWIJOBR and verify job ran without aborting.
  • If problems persist or your job aborts, contact Tim Wilson at 541-962-3032.