Service Request (Maintenance Connection)

Submitting a Facilities Service Request

The Facilities and Planning department uses Maintenance Connection software for all routine campus service requests.

To request any of the services provided by Facilities and Planning, please follow these steps:

  1. Log into the my.EOU portal using your EOU Mountie-Pass credentials.
  2. Click on the “Facilities Ticketing System” button.
  3. Complete the web form. Please include building, office number, location, issue, urgency, and any other pertinent details we’ll need in order to work on your ticket.

It’s that easy!  If you have any questions about the process or need to add a budget code, please contact Janie Carman at (541) 962-3562 or

Video Tutorial

For more information on any of the services provided through Facilities and Planning, please contact our office at (541) 962-3562.