Public Services Student Assistant

Public Services Student Assistants (PSS) support the library mission by providing materials and services for all members of the eastern Oregon community. PSS are assigned to monitor Circulation or info commons desks during open hours and provide excellent customer service to all using the library and its services. This position is only for the regular academic year and excludes term breaks and summer terms.

Position Title	Public Services Student Assistant
Department	EOU Library
Pay Range	$13.70 per hour
Minimum Qualifications	Skills and Selection Criteria: -Communication and customer service skills when working with students, faculty, staff, and community patrons -Technology skills and ability to use library software systems -Ability to use Microsoft Office applications such as Word and Excel -Professional work ethic and independent time management skills -Strong critical thinking skills and the ability to respond quickly -Flexibility and positive attitude about working in a changing environment -Detail-oriented on various tasks and projects -Prior work in a library or office or similar work environment is preferred, but not required Potential Learning Outcomes: -Develop interpersonal skills by working with diverse populations -Learn the key components of working in a team environment -Learn tools and develop effective skills in order to problem-solve in a public service environment -Gain knowledge of using library resources -Gain knowledge of using library software systems Eligibility -Federal Work Study Award -Enrolled in at least 6 undergraduate credits per term, or a minimum of 9 graduate credit hours at the University of a University partner program/ institution. -In good academic standing (have a minimum GPA of 2.0) -Have evening and weekend availability during the regular academic year. -Ability to work 10 to 14 hours a week without working more than a combination of 29 hours at this job or other University jobs Required Documents: -Current Resume -Completed Public Services Student Assistant application Hiring Process: -Submit your application through Google Forms Required Documents: -Current Resume -Completed Public Services Student Assistant application Google form. https://forms.gle/XphjkE8CXwZ4w6wc9 -Application is reviewed by Library staff member -Contacted within two weeks of application submission to schedule an interview -Interview with Supervisors -Emailed Offer letter -Complete the EOU Payroll process -Training and onboarding sessions -Work begins on the first day of the term Pay and Hours -EOU Library Public Service Student Assistants will be paid $13.70 per hour and work 10-14 hours per week with the ability to add more hours by subbing for other student assistants when shifts are available.
Position Summary	Public Services Student Assistants (PSS) support the library mission by providing materials and services for all members of the eastern Oregon community. PSS are assigned to monitor Circulation or info commons desks during open hours and provide excellent customer service to all using the library and its services. This position is only for the regular academic year and excludes term breaks and summer terms.
Position Duties	Basic Functions: -Use library software to check in and check out materials. -Provides routine data-entry about Library related transactions -Assist patrons in using the library computers and printers -Answer informational and directional questions -Refer complex questions to librarians -Assist library staff with projects as needed
Work-Study Required?	Yes
Closing Date	10/01/2023
How to Apply	Complete the Public Services Student Assistant application Google form: https://forms.gle/XphjkE8CXwZ4w6wc9 Required Documents: -Current Resume -Completed Public Services Student Assistant application Email sscheele@eou.edu with any questions