Eastern Oregon University > Student Financial Services at Eastern Oregon University > Refunds

Refunds

EOU eRefund Program

The Eastern Oregon University Student Financial Services Office is now offering refunds by direct deposit for all registered students via Cashnet!

If you elect to register for direct deposit, credit balances on your EOU student account will be deposited to your bank account typically within 2-3 business days after being issued.

To receive your refund via direct deposit, all you need to do is to complete the following registration process:

  1. Follow this link to the my EOU portal, log in, and click on the Transact Payment Portal Card.
  2. Scroll down and find the “Sign Up” Button
  3. Click the “Sign Up” button and follow the 3-atep process to add your bank account

 After registering for eRefund, you will be able to review, update, and/or cancel your profile and bank account information at any time through Transact Payment Portal under the My Account Tab.

eRefund Frequently Asked Questions (FAQ)

  • All authorized EOU financial aid and scholarships, once received by the institution, are disbursed automatically to the student’s account.  Please check the academic calendar for financial aid release dates at https://www.eou.edu/regis/calendar/.
  • Once financial aid pays a student’s current term charges, there may be a refund available to the student.
  • The Student Financial Services Office will automatically process Financial Aid refunds for student’s that have enrolled in eRefund.
  • EOU eRefund will be deposited into your bank account typically within 2-3 business days.
  • Refund via paper check will be processed in a weekly batch process and will be mailed to the student’s mailing or billing address on file at the Registrar’s Office.  Therefore students need to make certain their address is current in their Mountie Hub (Webster) account or with the Registrar’s Office.  All Financial Aid refunds will be processed no later than 10 days after Financial Aid has disbursed to their student account.

If you have any questions about receiving your refund via direct deposit, please contact EOU Student Financial Services at cashier@eou.edu or (541) 962-3590.

Credit Card Refunds

Any time a credit balance is available on a student account that was previously paid with a credit card, the credit card that was used most commonly will be credited back before any refund check is issued. All credit card refunds will be processed as soon as time permits after notification is received.

If you see that there is a refund available on your account, or if you have any questions, please contact the Student Financial Services Office at (541) 962-3590 or by e-mail at cashier@eou.edu.

PLUS Loan Refunds

Title IV of The Higher Education Act (as amended) requires that any excess PLUS Loan funds be sent to the parent borrower. Once the Student Accounts Office determines that a PLUS loan disbursement has created a credit balance, the PLUS loan refund will be mailed to the parent borrower’s address within 10 days of the disbursement date. To request funds be mailed earlier, parents or students may contact the Student Accounts Office.

If a parent would like to request that excess PLUS Loan funds to be released to their student, or returned to the lending bank, please complete and return a Plus Loan Release Authorization to the Student Financial Services Office.