Your Rights as a Financial Aid Recipient

Rights

• Students have the right to receive courteous service from financial aid staff.
• Students have the right to be provided timely and accurate service.
• Students have the right to be provided information about their financial aid application.
• Students have the right to confidentiality concerning their applications as guaranteed
• in the Federal Right & Privacy Act (FERPA).
• Students have the right to loan program entrance and exit counseling.
• Students have the right to appeal financial aid holds for unsatisfactory academic progress.

Responsibilities

• Student aid eligibility is based upon financial circumstances that you certified were correct when you signed your FAFSA.  If circumstances change, students must inform the financial aid office.
• Students are responsible for updating information on their FAFSAs.
• Students are responsible for reporting and updating mail and e-mail addresses.
• Students are responsible for reporting third party benefits such as VA or outside scholarships.
• Students are responsible for understanding
• EOU’s Satisfactory Academic Progress Policy and maintaining Satisfactory Academic Progress.
• Students are responsible for interacting with financial aid office staff in a courteous manner.
• Students are responsible for reading the contents of EOU’s financial aid Web site and following instructions for aid acceptance and loan promissory note.