Enrollment Support Services/Information Center Desk Student Assistant 

Join the Mountaineer Information Center team and become a welcoming face of EOU! As an Enrollment Support Services/Information Center Desk Student Assistant, you’ll play an important role in helping students, faculty, staff, and visitors feel supported and connected. This position offers flexible scheduling around your classes, hands-on training, and a chance to grow your professional skills in customer service, communication, and problem-solving. From greeting guests and answering questions to helping with events and organizing supplies, you’ll gain valuable experience that translates to any future career. No prior office experience is needed — just bring a friendly attitude, reliability, and a willingness to learn!

Supervisors Name & Title	Elilai Kailang, Program Specialist
Student Job Title	Enrollment Support Services/Information Center Desk Student Assistant
Department	Enrollment Support Services
Position Funding	Federal Work Study-preferred but not required
Number of Student Positions	Multiple
Job Category	Student employee
Job Level & Compensation/Wage	Level 2, $14.55
Job Location	On-campus, in-person
Job Duration	Beginning of Winter 2026 – End of Spring Term 2026 Not expected to work during enrollment breaks
Type of work schedule	Flexible Schedule around student availability
Estimated numbers of hours per week	Variable
Experiential Learning:	Customer Service & Professionalism – Gain confidence working in a front-facing role, answering questions, solving problems, and representing EOU with professionalism. Communication Skills- Practice clear and effective oral and written communication through in-person interactions, phone calls, and emails. Time Management – Learn how to balance work, academics, and personal responsibilities while meeting deadlines and managing tasks. Critical Thinking & Problem-Solving – Develop the ability to think on your feet, direct inquiries, and assist with events or unexpected issues.
Professional Development:	Developing exceptional customer service skills. No experience required — training is provided!
Summary of Job Duties/Responsibilities/Essential Functions:	– Greet and assist students, faculty, staff, and campus visitors primarily in person and occasionally by phone, and email. – Maintain information center and food pantry tracking documents – Provide accurate campus information and referrals.  – Support planning, set-up, and tear-down for ESS events. – Receive, sort, unpack, and stock pantry items. – Perform general office tasks as needed(data entry, filing, photocopying,). -Label, count, update, and maintain inventory for ESS supplies.
Minimum Qualifications:	– Must be enrolled at EOU (on campus or online) with at least 6 credits – Basic computer literacy (Microsoft Office, email, data entry)
Preferred Qualifications:	– Previous customer service or office/clerical experience – Strong interpersonal and communication skills
Desired Knowledge, Skills & Abilities:	– Excellent verbal and written communication skills – Friendly, professional, and welcoming attitude – Basic knowledge of office equipment (phones, copier, computer) – Organizational skills to manage multiple tasks and priorities
Required Application Material:	– Current class schedule (to confirm availability) – Résumé (recommended) – Federal Work Study award confirmation (from Financial Aid) if applicable
Send Application Materials To:	eelobt@eou.edu; Elilai Kailang
Job Opening Date:	12/04/2025
Job Closing Date:	Open Until Filled
First Day of Application Review:	Reviewing as they come in
Estimated Start Date:	Winter Term
Special Message	Eastern Oregon University is an EEO Employer and welcome applications from women, members of historically underrepresented minority groups, US Veterans, and persons with disabilities. EOU is committed to providing equal opportunity in its recruitment, admissions, educational programs, activities and employment without illegal discrimination on the basis of age, color, disability, national origin, race, marital status, religion, sex, sexual orientation, gender identity, gender expression or any status as protected by state or federal law.
Position Description (PDF)	MIC Student Assistant PD