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Student Accounts Policies

Student Tuition and Fees

Eastern Oregon University has a standard tuition and fee schedule set each year by the State Board of Higher Education. Tuition is established to provide support for the cost of instruction and instruction support expenditures. The fees included in this category are: Energy Surcharge Fee, Technology Fee, Resource Fee, Building Fee, Health Insurance Fee, Health Service Fee, and Incidental Fee.

Tuition and Fees are assessed each term just prior to classes beginning.

Class registration obligates students to receive grades and pay tuition and fees. Students who decide not to attend EOU prior to paying their tuition and fees may cancel their registration by notifying the Registrar before 4:00 pm on the last day of classes before finals for the term in which they are enrolled.

There is a $100 late registration fee if students are not registered within the first fourteen days of the term.


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Monthly Billings

Invoices are mailed just prior to classes beginning each term and each month therafter throughout the rest of the term. Account balances can be checked on Webster and paid on-line or directly at the Student Accounts Office. Official transcripts, diplomas or future services may not be received until payment is made.

If a Billing Address is listed on your Webster account, any billing statements, refund checks and all information from the Student Accounts Office will be sent to that address. Otherwise, bills, refund checks and all other correspondence from EOU will be sent to your mailing address. If you would like to add, change or remove a billing address, call 541-962-3590 or email cashier@eou.edu. It is the students’ responsibility to notify this institution of any name and/or address change occurring during their time of enrollment.

It is also the students’ responsibility to pay their tuition and fees, regardless of the circumstances. Failure to receive a billing statement is not an acceptable excuse for late payment. Interest charges and applicable late fees will be assessed on past due accounts.

Third Party Billings such as Army National Guard, Veteran's Group, or TEC may also be arranged at the Student Accounts Office.


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Making Payments

Payment or payment arrangements must be made within the FIRST FOURTEEN CALENDAR DAYS of the current term.

A $100.00 late payment penalty may be assessed if payment is not made within the first fourteen days. If you have a Revolving Charge Contract on your student account, you may request the fee be waived if you are waiting for financial aid, but only after your financial aid has disbursed to your student account.

It is our policy in Student Accounts to waive a late payment penalty one time only for any reason other than financial aid. In order to get this fee waived, you must submit a Revolving Charge Contract and a 1/3 payment toward your account.

Payment on accounts may be made at the Student Accounts Office by mail, phone, or in person.

Credit or Debit Card Payment by: Visa, MasterCard, or Discover

Credit or Debit Card payments may also be made on-line through Webster.

Returned checks are subject to a $20.00 handling fee. Returned checks are not automatically resubmitted. If you receive notice of a returned check from your bank, please contact Student Accounts. If the payment was made in order to remove a registration block, we may cancel your registration for the term and place a block on your account to prevent future registration until you have replaced the check with certified funds.


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Late Registration Penalty

A late registration penalty of $100 will be charged to a student's account for completing their initial registration after the fourteenth day of the term. Students may add or drop classes subject to the published EOU ADD/DROP policies if the initial registration is completed prior to the 14th day.


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Revolving Charge Contract

A Revolving Charge Contract allows a student to make monthly payments on an account. All prior term charges as well as 1/3 of the current term charges must be paid before the fourteenth day of the current term. The remaining balance is then due in full by the last day of classes in the current term. Please note that interest will be charged each month on any unpaid balance at a rate of one percent per month.

Only one form needs to be filed with the Student Accounts Office and remains in effect throughout the student's enrollment at Eastern, or after three years of no account activity.

To submit a Revolving Charge Contract, fax it to (541) 962-3872 or mail it to EOU Student Accounts, One University Boulevard, La Grande, OR 97850. You may check to see if your Revolving Charge Contract has been received by logging onto your Webster account and going to your Account Summary by Term.


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Billing Rights

A student may challenge a charge on their student account within 60 days of the origination of the charge by directing their inquiry to: Eastern Oregon University, Student Accounts, One University Boulevard, La Grande OR 97850. Voice: 541-962-3590 / Email: cashier@eou.edu.

An appeal may also be submitted online by going here or by visiting the Students Accounts website and clicking on the "Forms" link.

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Financial Aid Disbursement to Account (here)

All authorized EOU financial aid and scholarships, once received by the institution, are disbursed automatically to the student's account.

Alternative loans or outside scholarships may not be disbursed onto a student's account until requested by phone, email or by the student at the Student Accounts Office.

Loan checks and scholarships requiring signatures must be signed for at the Student Accounts Office.

Once financial aid pays a student's current term charges, there may be a refund available to the student.

Any student enrolled in six or more credits at EOU may request their refund check be automatically mailed to them each term by signing up for the "Automatic Refund" on their Webster account.

The Student Accounts Office will automatically mail any unclaimed refunds for students enrolled in 6 or more credits at EOU within ten days following the receipt of funds. All checks will be sent to the student's billing or mailing address on file at the Registrar's Office. Therefore student's need to make certain their address is current in their Webster account or with the Registrar's Office.

Any student enrolled in less than six credits at EOU will need to call or email the Student Accounts Office at cashier@eou.edu to request a refund check.

Photo identification is required when picking up any refund or payment at the Student Accounts Office.


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Plus Loan Refunds

Federal law requires that any excess PLUS Loan funds be returned to the parent. Therefore, once we have determined that the PLUS loan created a credit balance, the refund will be mailed to the parent. The loans will first cover all tuition and fees, book charges, and any unpaid charges on the student’s account. The credit balance will be mailed to the lending parent’s address on file with the Office of Financial Aid, within 10 days of receipt. To request funds be mailed earlier, parents or students may notify the Student Accounts Office.

If a parent would like to request that any excess PLUS Loan funds to be released to their student, or returned to the lending bank, please complete and return a Plus Loan Release Authorization to the Student Accounts Office.


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Automatic Refund Request

If you would like your Financial Aid Refunds to be mailed automatically each term, within 24 hours of receipt onto your student account, please make the request in Webster (Student & Financial Aid, Student Records, and Refund Request). This request will continue to be active unless you skip one term of enrollment, other than summer term. This service is not available to BMCC or TVCC students, Third Party Accounts, Students on exchange, or any student enrolled in less than 6 credit hours.

When calling or emailing the Student Accounts Office or the Office of Financial Aid, we greatly appreciate your assistance and patience at the beginning of the term. The Student Accounts Representatives are available to answer telephones and return email correspondence. Please assist our staff with efficient and timely turn around by not leaving multiple messages. Multiple messages only increase the time it will take for you to receive your financial aid refund.


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Bookstore Credit Voucher

Students that are expecting a financial aid refund may be eligible for a book voucher that can be used for purchasing books at the EOU Bookstore. All items purchased with a book voucher will be charged directly to a students account and will be deducted from any financial aid refunds. It is a students’ responsibility to pay any bookstore charges that are placed on their account after a financial aid refund has been issued.

To be eligible for a book voucher, a student must have a Revolving Charge Contract on file at the Student Accounts Office, be registered for classes, have all prior term balances paid in full and have a financial aid award that exceeds their term charges. To see if you have already submitted a Revolving Charge Contract, please check your Account Summary by Term in Webster.

To see when credit vouchers are available each term, please see the Academic Calendar at http://www.eou.edu/advising/calendar. To request a book voucher, an email or phone request must be submitted to the Student Accounts Office each time you wish to charge books to your student account. This request must be sumitted prior to placing an order with the Bookstore.

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Refund Schedule

Students may be eligible (in accordance with the Published Refund Schedule) for a refund of tuition paid when dropping a course or withdrawing. Refunds are available at the Student Accounts Office three business days after the drop occurs, provided the student’s account and financial aid (if applicable) are in good standing. Please see the refund schedule at http://www.eou.edu/staccts/ardeadlines.html

Credit balances less than $10.00 will be refunded upon request.

Distance Education Courses require additional time for calculating refunds and may take up to 30 days following the drop for a refund to be available. You may review the DDE deadlines here.

 

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Credit Card Refunds

Any time a credit amount is available on an account that was previously paid with a credit card, the credit card that was used must be credited back before any refund check is issued. All credit card refunds will be processed within five business days after notification is received. If you see that there is a refund available on your account, please contact the Student Accounts Office at (541) 962-3590 or by email at cashier@eou.edu.

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Perkins Loan Administration

Perkins Loan recipients are required to complete the Perkins Loan Process including online pre-loan counseling, completion of the Master Promissory Note and the Personal Information page. Contact the Perkins Loan Account Representative in the Student Accounts Office, for questions concerning repayment, deferment, accounts management, loan, collections and Department of Education compliance auditing and reporting for Perkins Loans.


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Important Notice to Financial Aid Recipients who decide to completely withdraw from school

Students who withdraw or stop attending prior to completing 60% of a term have not earned 100% of the federal financial aid received. The student will be required to return the portion of unearned financial aid. The student will also owe the institution any penalty upon withdrawal in accordance with the tuition refund schedule Current Term Dates and Deadlines.

It is recommended that financial aid recipients try to complete at least one class, if possible to avoid returning their financial aid. This applies to Stafford Loans, Perkins Loans and Federal Grants. If you must completely withdraw, it is your responsibility to understand your financial obligation. We recommend you discuss the issue with a financial aid counselor before withdrawing from Eastern.

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Recreation and Swim Passes

Students are invited to use Quinn Coliseum, Ackerman Gym, the inside and outdoor tennis courts and intramural fields for recreation and fitness activities. Valid student ID is required for access to the fitness facilities. Guest passes are also available and may be purchased at the Student Accounts Office.

Recreation passes are also available for student family members, faculty and staff, retired faculty and staff and the general public. The passes may be purchased at the Student Accounts Office. Payroll deduction is available for current employees of Eastern Oregon University and may be obtained through the Human Resource Office in Inlow Hall.

Recreational passes include access to; Fitness Center, Tennis Courts, Climbing Wall, Track, Multi Purpose Room, Racquetball Court, Basketball Courts and Locker Rooms.

EOU Students:

Must be students taking at least 12-credit hours of on-campus classes AND paying the full Incidental Fee.

  Term  
Individual:
no charge  
*Family:
$87.50  

EOU Faculty & Staff:

Includes: EOU Hosted Program Employees (ODFW, OHSU Extension Programs), EOU Alumni, EOU Retired Employees, Senior Citizens (age 65 and older), *Family of Full-Time Students. (Faculty and staff have the option of using payroll deduction)

  Term Annual
Individual:
$62.50 $250.00
*Family:
$87.50 $350.00

General Public:

  Term Annual
Individual:
$112.50 $450.00
*Family:
$157.50 $630.00

Short Term Recreational Pass:

Daily Weekly
Individual:
$4.00 $10.00
*Family:
$8.00 $20.00

Locker Rental:

  Annual
Individual:
  $30.00

*Family is defined as: Spouse and children living in the house under the age of 21 years. Only 4 passes are provided as part of this package.

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Parking Permits

Campus parking and vehicular traffic regulations are designed to minimize congestion, maintain safety, enhance security and maximize the use of existing parking facilities.

Annual parking permits are available for purchase at the Student Accounts Office in Inlow Hall. For more information about parking and vehicular traffic regulations, contact Facilities and Planning at 962-3617 or visit the Facilities and Planning web site.

To appeal a traffic citation, you must submit an appeal form to the Parking Appeals Committee. Appeal forms may be picked up and dropped off at the Student Accounts Office in Inlow Hall.

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Student Health Insurance

Click here for Student Health Information

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Club and Department Deposits

Club and department deposits may be made at the Student Accounts Office from 8:30 am to 4:30 pm daily, and must be made on a weekly basis. All deposits must be accompanied by a deposit form which can be obtained through Student Activities, and include a club index as well as account code. Deposit forms must have cash and checks itemized separately, and checks must be added twice and include two adding machine tapes. Checks held over a week without prior notice are not accepted.

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Cash (Change) Boxes

Cash (change) boxes are available for club events and campus events when requested three working days prior to the event. All cash box advances must be returned by the first business day following the event, between the hours of 8am and 3pm, unless other arrangements have been made with the Student Accounts Office.  If all cash is not returned within five business days of the return date specified on the request, the account indicated on the request will be charged by the Student Accounts Office.  If a club account has been charged, all cash still possessed by that club or department will be deposited back into the club account that was initially charged. A "Cash Advance Request Form (pdf document)" must be submitted prior to release of cash boxes.

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EOU Home > Business Services > Student Accounts

One University Boulevard
Inlow Hall, Room 119
La Grande, OR 97850-2899
Phone: 541-962-3590

Eastern Oregon University is a member of the Oregon University System

Business Services EOU home page