With this system you will be able to submit technology tickets through your email so you can communicate with the agent(s) working on your ticket.
There is no longer a confusing and time consuming web form. Ticket submissions will be via e-mail only. Simply e-mail one of these addresses to automatically create a tech-ticket. The e-mails you receive from the ticketing system are much more user-friendly. It will look and feel more like regular mail without the need to click on a link to take you to another site to add your comments. Attachments are now accepted! When you e-mail us, you can now include screenshots or documents that can help us assist you better.
Assistance with computers, phones, software, etc.
Assistance with Banner and other programming features.
Assistance with AV and Media Services events, scheduling, etc.
NOTE: Please be sure to include your building and room location for your request. If you’re requesting we order equipment, please be sure to include your index code. This will help expedite your request.
We hope to be able to help you with your technology ticket as soon as possible, making this the best experience it can be. If you have any questions or feedback, please send an email to firstname.lastname@example.org.
What is a “Technology Ticket” and how do I submit one when I need IT assistance?
- A Technology Ticket is a request for IT Services. This includes internet, software, hardware telephone issues. If you have simple or difficult technology questions, suggestions or concerns, submit a Technology Ticket. No matter your skill level, if you have a IT related question, we’re here to help you. And if we can’t help you, we’ll direct you to somebody who can.
- To submit a Technology Ticket, you simply submit an email to email@example.com. We can now accept email attachments so if you need to send us something, please indicate it in your request so we can review it.
- We do base all of our requests by their priority, placing emergencies first over routine requests but we do our best to complete them as quickly as we receive them. If you have any further questions, please contact the EOU IT Help Desk at (541) 962-3111 or e-mail firstname.lastname@example.org.
For more information, contact the EOU IT Help Desk at (541) 962-3111 or submit a Technology Ticket.