Sending Virtual Faxes

To send a virtual fax you’ll need the following:

  • The access code for your virtual fax. (This simply shows what fax number it’s been sent from)
  • A digital copy of the document you wan’t to send (see supported formats below).
  • The phone number you want to send a fax to. You’ll need the area code and the number.

Formatting the Email Message

To send a fax, simply send an email and attach your document (see supported formats below). Address your email using the following format:

To: <recipitent fax #>@eou.fax.onjive.com
Subject: <access code>
Attachment: <document you wish to fax>

Here’s an example for sending a fax to IT’s fax number (541-962-3718) using your departments virtual fax with the access code 123456:

To: 5419623718@eou.fax.onjive.com
From: helpdesk@eou.edu
Subject: 123456
Attachment: 2012_reports.xls

Send Multiple Faxes

Send multiple faxes concurrently the same way you would send an email to multiple recipients. Simply write each address in the “to” field, separated by a comma or semicolon (depending on your email client).

Fax transmission is limited to 5 faxes per minute, with a maximum of 25 faxes per hour.

Supported File Types

The following file types are currently supported:

  • .pdf

These other files are reported by Jive to work but if you have troubles, IT recommends you convert the file to PDF file format using Microsoft Office or Adobe Acrobat.

  • .jpg
  • .tiff
  • .png
  • .bmp
  • .gif
  • .rtf
  • .txt
  • .xls
  • .xlsx
  • .doc
  • .docx
  • .ppt
  • .pptx

Receiving Faxes

When a fax is received, it will be converted to a PDF and emailed to the designated email address for your department’s virtual fax.



For more information, contact the EOU IT Help Desk at (541) 962-3111 or submit a Technology Ticket.


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La Grande, OR
or 541-962-3672

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Eastern Oregon University