Faculty/Staff Introduction to Technology Resources

Faculty/Staff Introduction to Technology Resources

First off, welcome to EOU!! We are all looking forward to working with you now and in the future!

Below are commonly asked questions that we receive from new faculty and staff members when they first start their new adventure with EOU. There are also links to EOU account logins and services. Please look for the section your question may fall under for answers. If your question is not answered here, or you need more information please contact the EOU IT Help Desk at (541) 962-3111 or submit a Technology Ticket.

EOU Account Logins

Information about EOU services


Miscellaneous Technology Questions

1.  What is a “Technology Ticket” and how do I submit one when I need IT assistance?
More information about Technology Tickets can be found here.

2.  I need to schedule a meeting room, who do I contact to do this?

  • Please contact Event Scheduling at (541) 962-3575 or schedule@eou.edu to schedule one of the various conference rooms around campus. You can also view their website at: www.eou.edu/events

3.  How do I locate EOU Staff & Faculty for a phone number or a e-mail address?

  • Please click this link and enter in their information to search for a phone number or a e-mail address.

4.  Is there discounted education software available for faculty and staff to install on their personal computers like Microsoft Office?

  • Yes, just click this link to see what is available to EOU staff and students.

5.  Is there a free or open-source software available that works like Microsoft Office available that I can download and install on my personal computer?

  • Yes, you can download LibreOffice or Open Office for free. You can save the documents as a .doc or .docx file and they can be opened with Microsoft Word. The same applies for spreadsheets and databases. You also have access to Google Apps free with your EOU account. Click this link for more information.

6.  Do you provide any software training for the programs I have installed on my computer?

  • Once in a while, the IT department will offer free in-class training on certain software. However, due to our small staff, we aren’t able to offer classes all of the time but we do provide online training that you can access at anytime by clicking this link.

7.  My computer in my office on campus is not picking up an internet connection. What should I do?

  • First, please try restarting your computer. If this does not work, contact the EOU IT Help desk at (541) 962-3111 or email at: helpdesk@eou.edu.

8.  How do I connect to the EOU wireless, what should I do?

  • Scan the available wireless networks and select the “EOU” network. Log into it using your Mountie Pass credentials. For more information, please click here. If you’re still having issues, contact the EOU IT Help desk at (541) 962-3111 or email at: helpdesk@eou.edu.

9.  How do I work the EOU telephone that’s on my desk?

  • The EOU IT Help Desk has put together a online manual for all of the specific phones and their functions and you can find access it by clicking here.

10. My Plantronics wireless headset is having issues. How can I get assistance with this issue?

  • To get help with your wireless headset, please visit this link. You can explore the knowledge base for answers with your questions, or you can do a live chat.

11. I am trying to dial a local off campus number, how do I do this?

  • To dial an off campus number located within the continental United States, dial the area code (541) and then the number you want to call.



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