EOU ALERT Text Messaging FAQ

EOU ALERT EOU ALERT Emergency Notification System
Frequently Asked Questions

 

SMS/text messaging: opt-in/out process (recipient’s perspective)

Question:
How do I opt-in to receive text messages from Eastern Oregon University’s EOU ALERT emergency notification system?

Answer:
As a message recipient, you can provide your text-enabled phone number to EOU by completing the “Contact Information Update” form if you are a current student or university employee, or “Partner Contact Information Update” form if you currently work for a partner organization with an office on our campus.

Question:
What happens after I provide my cell number to receive text messages?

Answer:
Your text enabled phone number will be added to EOU ALERT during the next system update, which occurs daily at 7 a.m. The Blackboard Connect service will then automatically send a text message to your mobile phone to confirm your request. You should receive the confirmation text message during business hours (10 a.m. to 6 p.m. PST) the day after you update your information.

Question:
What will the confirmation message say?

Answer:
The confirmation message will read the following:
EOU ALERT: You are subscribed to receive text alerts. Reply HELP for help, STOP EOU to cancel. Msg&data rates may apply.

Question:
What happens if I text reply “HELP”?

Answer:
If you reply HELP, you will receive the following message:
BbConnect Notify Alerts: 2msgs/mo. Msg&data rates may apply. Reply STOP to cancel. Info: www.blackboardconnect.com/sms/terms.asp, 888-599-2720.

Question:
From what number will these text messages originate?

Answer:
All confirmation text messages and subsequent alerts will come from 23177 or 63079. Please save these numbers and program them as EOU ALERT so you can quickly recognize these numbers as the official sources of EOU ALERT messages.

Question:
I did not receive a confirmation message. What happened?

Answer:
Please check with your mobile phone provider to find out if your device accepts text messages. You may also want to check with your provider to see if text messaging has been enabled. You may need to subscribe to a text messaging plan in order to receive or reply to text messages. Message and data rates may apply.

Question:
I did not receive a confirmation message because my phone wasn’t text enabled. I have since contacted my mobile phone provider to enable it. Do I need another confirmation message sent?

Answer:
No. If your SMS phone was already submitted to our database, you should be confirmed to receive SMS alerts. However, you can check if you are opted-in by texting the word SUBSCRIBE EOU to 23177 or 63079 and you will receive the following reply: BbConnect Notify Alerts: This phone number has already been opted in for EOU ALERT. More info: reply HELP or “STOP EOU” to opt-out.

Question:

How do I opt out?

Answer:
You may opt out of receiving text messages at any time by texting STOP EOU or QUIT EOU to 23177 or 63079, and you will receive the following reply:
BbConnect Notify Alerts: You have been unsubscribed from EOU for EOU ALERT and will no longer receive messages or charges. 888-599-2720

Question:
What if I opted-out, but later decide I would like to opt-in again?

Answer:
You may request to begin receiving text messages again by texting SUBSCRIBE EOU to 23177 or 63079.

Question:
Who pays for the text messages I receive on my phone?

Answer:
You are subject to all applicable messaging charges depending on your service provider.

Question:
If I change mobile phone providers but keep the same number, do I need to opt-in again?

Answer:
No. Once your phone number has been opted-in, it stays registered within the system.

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