Resolving Software Support Problems in Blackboard

Adjusting your Browser Settings and Java Settings 

There are a many potential problems which can make it impossible to use all the features in Blackboard. These problems can involve configuration settings in your Internet browser, Operating System compatibility, malfunctioning browser plug-ins, or conflicting software installations. The following instructions should resolve most of these kinds of problems.


Browser settings

Before anything else, review this chart to ensure your browser and operating system are compatible with Blackboard. The version of your browser can be determined by opening the Internet browser, clicking Help at the top, and then About…(name of browser).

  • If you need to upgrade Internet Explorer, you can do so here.
  • Please be aware, Firefox versions 4 and above are not supported by Blackboard and if you install it on your computer, you will likely have trouble going back to the supported version, which is Firefox 3.6.
  • To upgrade Safari, click here.


If you have the supported version of your browser but still find you are having problems in Blackboard, you may need to delete the browser’s cache and stored cookies. To do this:

  • In Internet Explorer, delete your Temporary Internet Files by clicking on Tools and in the window that opens click Delete under Browsing history. Select all the options that appear in the next window and then click Delete.
  • In Firefox go to Tools and Clear Recent History.
  • In Safari click the gear icon, then Preferences and then Reset Safari. Click all the boxes and then click Reset.

Java settings

Java is a third-party software that is required by interactive web sites like Blackboard. If you have an outdated version of Java, it may cause problems in Blackboard. The preferred method of correcting any potential Java-related problems is simply removing Java from your computer and then installing the latest version.


Removing Java from your computer

In Windows XP

  1. Go to the Control Panel of your computer.
  2. Find Add or Remove Programs. If you cannot locate it, click Switch to Classic View in the upper left corner of the control panel window.
  3. Find the Java program in the Add/Remove Programs list and Remove it.

In Windows Vista or Windows 7

  1. Go to the Control Panel of your computer.
  2. Click on Programs.
  3. Locate the Java program and click the Uninstall button above the list.

Install and configure Java

Download the current version of Java here. Once it is installed, you will need to change a few settings in the Java Control Panel.

In Windows XP

  1. Access the control panel from the start Menu by clicking Start, Settings, then Control Panel. You may have to click Switch to Classic View in the upper left corner of the control panel.
  2. Look through the list of icons until you find Java and click it.

In WindowsVista and Windows 7

  1. Click the Start button, then Control Panel.
  2. Click on Programsfind Java and click it.
  3. This will open the Java Control Panel, which looks like this:
  4. Click Settings under the Temporary Internet Files and you will see this window, below:
  5. Uncheck Keep temporary files on my computer, as you see above. Then click OK.
  6. This will return you to the Java Control Panel, as below:
  7. Now click the Java tab on the top of the window. This will open the window below:
  8. Now click the View button and you will see the window below. Be sure the Enabled box is checked.
  9. Now click the OK button and then click the next OK button, which will close the Java Control Panel.
  10. The next time you log into Blackboard you may be asked to accept one of the program’s “digital signatures.” You will see the message below pop up on your monitor:


If you get this message you can trust content from this publisher. You must click the box Always trust content from this publisher and Run. If you do not do this, many functions in Blackboard will fail and you will not be able to take Blackboard exams.


If you continue to have problems after re-installing Java, please submit a help ticket to IT and you will be contacted by an agent who will assist you.


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