| |
|
Our Target Groups
|
| |
National Group
|
Our Institution
|
Female
|
Residence Hall
|
Part-time off campus
|
| Item |
Importance
|
Satisfaction
|
Importance
|
Satisfaction
|
Gap
|
Importance
|
Satisfaction
|
Gap
|
Importance
|
Satisfaction
|
Gap
|
Importance
|
Satisfaction
|
Gap
|
| 34. Able to register for classes with few conflicts |
6.54
|
4.48
|
6.66
|
3.97
|
2.69
|
6.81
|
4.00
|
2.81
|
6.56
|
4.17
|
2.39
|
6.68
|
3.94
|
2.74
|
| 33. Academic advisor knows requirements in major. |
6.50
|
5.26
|
6.64
|
5.55
|
1.09
|
6.78
|
5.63
|
1.15
|
6.54
|
5.38
|
1.16
|
6.64
|
5.59
|
1.05
|
| 8. Content of courses within major is valuable |
6.57
|
5.24
|
6.60
|
5.28
|
1.32
|
6.76
|
5.29
|
1.47
|
6.51
|
5.20
|
1.31
|
6.70
|
5.37
|
1.33
|
| 16. Instruction in my major field is excellent. |
6.54
|
5.20
|
6.58
|
5.29
|
1.29
|
6.73
|
5.34
|
1.39
|
6.49
|
5.07
|
1.42
|
6.58
|
5.46
|
1.12
|
| 58. Quality of instruction in classes excellent |
6.50
|
5.08
|
6.56
|
5.11
|
1.45
|
6.70
|
5.13
|
1.57
|
6.55
|
5.01
|
1.54
|
6.54
|
5.32
|
1.22 |
| 68. Nearly all faculty knowledgeable in field. |
6.51
|
5.49
|
6.54
|
5.46
|
1.08
|
6.70
|
5.53
|
1.17
|
6.52
|
5.50
|
1.02
|
6.62
|
5.74
|
0.88
|
| 6. My academic advisor is approachable. |
6.41
|
5.13
|
6.52
|
5.49
|
1.03
|
6.67
|
5.46
|
1.21
|
6.45
|
5.31
|
1.14
|
6.54
|
5.63
|
0.91
|
| 69. Good variety of courses provided on campus |
6.41
|
5.15
|
6.51
|
4.30
|
2.21
|
6.64
|
4.37
|
2.27
|
6.57
|
4.59
|
1.98
|
6.58
|
4.41
|
2.17
|
| 66. Tuition paid is a worthwhile investment. |
6.41
|
4.87
|
6.49
|
4.67
|
1.82
|
6.62
|
4.74
|
1.88
|
6.43
|
4.93
|
1.50
|
6.56
|
4.75
|
1.81
|
| 25. Faculty fair/unbiased in treatment students |
6.38
|
4.77
|
6.44
|
4.42
|
2.02
|
6.61
|
4.42
|
2.19
|
6.39
|
4.65
|
1.74
|
6.50
|
4.70
|
1.80
|
| 7. Campus is safe and secure for all students |
6.45
|
5.06
|
6.42
|
5.74
|
0.68
|
6.71
|
5.73
|
0.98
|
6.46
|
5.75
|
0.71
|
6.50
|
5.79
|
0.71
|
| 26. Computer labs are adequate and accessible. |
6.28
|
4.72
|
6.42
|
5.18
|
1.24
|
6.57
|
5.15
|
1.42
|
6.29
|
5.22
|
1.07
|
6.51
|
5.19
|
1.32
|
| 55. Major requirements are clear and reasonable. |
6.36
|
5.06
|
6.41
|
5.03
|
1.38
|
6.58
|
5.09
|
1.49
|
6.39
|
5.27
|
1.12
|
6.48
|
4.91
|
1.57
|
| 65. Faculty available after class/during office
hours |
6.35
|
5.32
|
6.40
|
5.12
|
1.28
|
6.55
|
5.08
|
1.47
|
6.38
|
5.26
|
1.12
|
6.44
|
5.20
|
1.24
|
| 17. Adequate financial aid available. |
6.23
|
4.26
|
6.38
|
4.31
|
2.07
|
6.66
|
4.32
|
2.34
|
6.40
|
4.18
|
2.22
|
6.40
|
4.47
|
1.93
|
| 14. Academic Advisor concerned about success as
individual. |
6.23
|
4.82
|
6.37
|
5.31
|
1.06
|
6.51
|
5.32
|
1.19
|
6.34
|
5.27
|
1.07
|
6.38
|
5.46
|
0.92
|
| 39. Able to experience intellectual growth here. |
6.32
|
5.30
|
6.36
|
5.38
|
0.98
|
6.45
|
5.47
|
0.98
|
6.27
|
5.11
|
1.16
|
6.34
|
5.67
|
0.67
|
| 18. Library resources and services are adequate. |
6.29
|
4.89
|
6.33
|
4.70
|
1.63
|
6.52
|
4.74
|
1.78
|
6.31
|
4.82
|
1.49
|
6.43
|
4.82
|
1.61
|
| 78. Campus item. |
|
|
6.33
|
4.80
|
1.53
|
6.54
|
4.92
|
1.62
|
6.32
|
5.06
|
1.26
|
6.34
|
4.91
|
1.43
|
| 12. Financial aid awards announced in time. |
6.07
|
4.29
|
6.31
|
4.14
|
2.17
|
6.51
|
4.12
|
2.39
|
6.22
|
4.30
|
1.92
|
6.39
|
4.17
|
2.22
|
| 29. Enjoyable experience to be student on campus. |
6.18
|
4.93
|
6.31
|
5.29
|
1.02
|
6.45
|
5.47
|
0.98
|
6.50
|
5.47
|
1.03
|
6.30
|
5.47
|
0.83
|
| 90. Factor in decision to enroll: cost |
6.04
|
|
6.31
|
|
|
6.46
|
|
|
6.26
|
|
|
6.43
|
|
|
| 32. Tutoring services are readily available. |
5.90
|
4.93
|
6.30
|
5.54
|
0.76
|
6.43
|
5.65
|
0.78
|
6.26
|
5.71
|
0.55
|
6.28
|
5.56
|
0.72
|
| 41. Commitment to academic excellence on campus. |
6.27
|
5.00
|
6.30
|
5.10
|
1.20
|
6.48
|
5.15
|
1.33
|
6.18
|
5.07
|
1.11
|
6.37
|
5.27
|
1.10
|
| 47. Faculty provide feedback/progress in course. |
6.21
|
4.70
|
6.30
|
4.65
|
1.65
|
6.48
|
4.69
|
1.79
|
6.34
|
4.57
|
1.77
|
6.27
|
4.89
|
1.38
|
| 73. Student activities fees are put to good use. |
6.01
|
4.08
|
6.30
|
4.13
|
2.17
|
6.38
|
4.18
|
2.20
|
6.22
|
4.46
|
1.76
|
6.26
|
4.09
|
2.17
|
| 2. Campus staff are caring and helpful. |
6.24
|
4.83
|
6.29
|
4.99
|
1.30
|
6.48
|
5.04
|
1.44
|
6.32
|
5.14
|
1.18
|
6.39
|
5.29
|
1.10
|
| 59. Institution shows concern for students as individual. |
6.20
|
4.57
|
6.29
|
4.82
|
1.47
|
6.46
|
4.87
|
1.59
|
6.35
|
5.02
|
1.33
|
6.32
|
4.97
|
1.35
|
| 4. Admissions staff are knowledgeable. |
6.12
|
4.73
|
6.25
|
4.88
|
1.37
|
6.44
|
4.90
|
1.54
|
6.24
|
5.01
|
1.23
|
6.32
|
5.05
|
1.27
|
| 27. Registration personnel are helpful. |
6.16
|
4.81
|
6.25
|
4.82
|
1.43
|
6.39
|
4.81
|
1.58
|
6.34
|
4.78
|
1.56
|
6.25
|
5.06
|
1.19
|
| 72. The campus is well-maintained. |
6.13
|
5.34
|
6.22
|
5.65
|
0.57
|
6.30
|
5.82
|
0.48
|
6.26
|
5.69
|
0.57
|
6.26
|
5.84
|
0.42
|
| 45. Students are made to feel welcome on campus. |
6.09
|
4.92
|
6.21
|
5.24
|
0.97
|
6.39
|
5.35
|
1.04
|
6.29
|
5.50
|
0.79
|
6.22
|
5.35
|
0.87
|
| 57. Seldom get "run-around" on campus. |
6.20
|
4.00
|
6.21
|
4.40
|
1.81
|
6.37
|
4.38
|
1.99
|
6.20
|
4.55
|
1.65
|
6.33
|
4.44
|
1.89
|
| 49. Adequate services to help decide career. |
6.11
|
4.66
|
6.20
|
4.60
|
1.60
|
6.39
|
4.60
|
1.79
|
6.28
|
4.78
|
1.50
|
6.24
|
4.66
|
1.58
|
| 77. Campus item |
|
|
6.20
|
5.21
|
0.99
|
6.53
|
5.16
|
1.37
|
6.31
|
5.29
|
1.02
|
6.25
|
5.50
|
0.75
|
| 82. Campus item |
|
|
6.20
|
5.28
|
0.92
|
6.48
|
5.31
|
1.17
|
6.36
|
5.34
|
1.02
|
6.24
|
5.45
|
0.79
|
| 5. Financial aid counselors are helpful. |
5.97
|
4.41
|
6.19
|
3.93
|
2.26
|
6.48
|
3.87
|
2.61
|
6.06
|
4.16
|
1.90
|
6.22
|
4.15
|
2.07
|
| 11. Billing policies are reasonable. |
6.08
|
4.45
|
6.19
|
4.56
|
1.63
|
6.38
|
4.61
|
1.77
|
6.15
|
4.57
|
1.58
|
6.27
|
4.57
|
1.70
|
| 15. Staff in the health services are competent. |
5.81
|
4.67
|
6.16
|
5.49
|
0.67
|
6.39
|
5.65
|
0.74
|
6.24
|
5.50
|
0.74
|
6.17
|
5.63
|
0.54
|
| 19. Academic advisor helps set goals to work toward. |
5.99
|
4.46
|
6.15
|
4.82
|
1.33
|
6.35
|
4.93
|
1.42
|
6.18
|
4.83
|
1.35
|
6.17
|
4.91
|
1.26
|
| 53. Faculty consider differences as teach course. |
6.05
|
4.49
|
6.13
|
4.42
|
1.71
|
6.28
|
4.45
|
1.83
|
6.16
|
4.62
|
1.54
|
6.19
|
4.49
|
1.70
|
| 3. Faculty care about me as an individual. |
6.09
|
4.65
|
6.12
|
4.85
|
1.27
|
6.32
|
4.91
|
1.41
|
6.06
|
4.83
|
1.23
|
6.22
|
5.03
|
1.19
|
| 50. Class change (drop/add) policies reasonable. |
6.10
|
4.90
|
6.10
|
5.00
|
1.10
|
6.24
|
5.12
|
1.12
|
6.20
|
5.04
|
1.16
|
6.12
|
5.08
|
1.04
|
| 51. Institution has good reputation in community. |
6.08
|
5.22
|
6.10
|
5.09
|
1.01
|
6.24
|
5.22
|
1.02
|
6.06
|
5.27
|
0.79
|
6.21
|
5.20
|
1.01
|
| 35. Assess/course placement procedures reasonable. |
6.03
|
4.75
|
6.08
|
4.68
|
1.40
|
6.26
|
4.68
|
1.58
|
6.03
|
4.82
|
1.21
|
6.08
|
4.78
|
1.30
|
| 62. Strong commitment to racial harmony. |
5.84
|
4.66
|
6.08
|
4.90
|
1.18
|
6.31
|
4.90
|
1.41
|
6.19
|
5.02
|
1.17
|
5.98
|
5.02
|
0.96
|
| 67. Freedom of expression is protected on campus. |
5.95
|
4.94
|
6.08
|
4.76
|
1.32
|
6.25
|
4.81
|
1.44
|
6.08
|
4.86
|
1.22
|
6.00
|
4.94
|
1.06
|
| 63. Student disciplinary procedures are fair. |
5.81
|
4.80
|
6.07
|
4.88
|
1.19
|
6.26
|
4.92
|
1.34
|
6.16
|
4.80
|
1.36
|
6.04
|
5.15
|
0.89
|
| 81. Campus item |
|
|
6.06
|
4.74
|
1.32
|
6.15
|
4.89
|
1.26
|
6.19
|
5.01
|
1.18
|
6.17
|
4.88
|
1.29
|
| 21. Amount of student parking space is adequate. |
6.19
|
2.96
|
6.05
|
3.17
|
2.88
|
6.13
|
3.29
|
2.84
|
6.02
|
3.70
|
2.32
|
6.13
|
3.11
|
3.02
|
| 71. Channels - express student complaints available. |
5.93
|
4.22
|
6.05
|
4.35
|
1.70
|
6.21
|
4.31
|
1.90
|
6.09
|
4.67
|
1.42
|
6.01
|
4.47
|
1.54
|
| 79. Campus item |
|
|
6.05
|
4.76
|
1.29
|
6.28
|
4.87
|
1.41
|
5.92
|
4.92
|
1.00
|
6.09
|
4.83
|
1.26 |
| 28. Parking lots are well-lighted and secure. |
6.22
|
4.54
|
6.03
|
4.70
|
1.33
|
6.41
|
4.64
|
1.77
|
6.06
|
4.78
|
1.28
|
6.04
|
4.73
|
1.31
|
| 36. Security staff respond quickly in emergencies. |
6.18
|
4.61
|
6.03
|
4.40
|
1.63
|
6.33
|
4.48
|
1.85
|
6.22
|
4.60
|
1.62
|
6.00
|
4.47
|
1.53
|
| 44. Academic support services meet needs of students. |
5.89
|
4.66
|
6.03
|
4.84
|
1.19
|
6.17
|
4.85
|
1.32
|
6.12
|
4.92
|
1.20
|
6.10
|
4.86
|
1.24
|
| 61. Adjunct faculty competent. |
6.02
|
4.80
|
6.03
|
4.89
|
1.14
|
6.18
|
4.92
|
1.26
|
6.04
|
4.97
|
1.07
|
6.02
|
4.98
|
1.04
|
| 70. Graduate teaching assistants competent. |
6.02
|
4.64
|
6.03
|
4.70
|
1.33
|
6.21
|
4.74
|
1.47
|
6.21
|
5.01
|
1.20
|
6.08
|
4.81
|
1.27
|
| 20. Business office open hours convenient. |
5.93
|
4.73
|
6.02
|
5.00
|
1.02
|
6.21
|
5.05
|
1.16
|
6.11
|
5.28
|
0.83
|
6.14
|
5.01
|
1.13
|
| 13. Library staff are helpful and approachable. |
5.98
|
5.11
|
6.01
|
5.21
|
0.80
|
6.14
|
5.19
|
0.95
|
5.90
|
5.34
|
0.56
|
6.07
|
5.16
|
0.91
|
| 22. Counseling staff care about students as individuals. |
5.89
|
4.55
|
6.01
|
4.89
|
1.12
|
6.24
|
4.96
|
1.28
|
6.08
|
4.96
|
1.12
|
5.98
|
4.88
|
1.10
|
| 64. Orientation services help students adjust. |
5.78
|
4.75
|
6.01
|
5.05
|
0.96
|
6.20
|
5.07
|
1.13
|
6.31
|
5.37
|
0.94
|
5.96
|
5.07
|
0.89
|
| 74. Campus item |
|
|
6.01
|
5.03
|
0.98
|
6.16
|
5.13
|
1.03
|
6.00
|
4.96
|
1.04
|
5.97
|
5.09
|
0.88
|
| 76. Campus item |
|
|
6.01
|
4.29
|
1.72
|
6.25
|
4.11
|
2.14
|
5.97
|
4.22
|
1.75
|
6.20
|
4.42
|
1.78
|
| 48. Admissions counselors accurately portray campus. |
5.70
|
4.59
|
5.98
|
4.81
|
1.17
|
6.18
|
4.90
|
1.28
|
6.12
|
5.07
|
1.05
|
5.89
|
4.93
|
0.96
|
| 43. Admissions counselors respond needs/requests. |
5.82
|
4.55
|
5.95
|
4.67
|
1.28
|
6.08
|
4.73
|
1.35
|
6.05
|
4.71
|
1.34
|
5.92
|
4.70
|
1.22
|
| 54. Bookstore staff are helpful. |
5.78
|
5.10
|
5.94
|
5.43
|
0.51
|
6.02
|
5.49
|
0.53
|
5.90
|
5.55
|
0.35
|
6.03
|
5.47
|
0.56
|
| 75. Campus item |
|
|
5.91
|
5.20
|
0.71
|
6.29
|
5.29
|
1.00
|
5.98
|
5.06
|
0.92
|
5.93
|
5.42
|
0.51
|
| 10. Administrators are approachable to students. |
5.75
|
4.55
|
5.90
|
4.66
|
1.24
|
6.07
|
4.79
|
1.28
|
5.94
|
4.84
|
1.10
|
5.80
|
4.65
|
1.15
|
| 60. I generally know what's happening on campus. |
5.62
|
4.52
|
5.85
|
4.84
|
1.01
|
5.96
|
4.82
|
1.14
|
6.06
|
5.16
|
0.90
|
5.86
|
4.65
|
1.21
|
| 46. Easily get involved in campus organizations. |
5.58
|
4.85
|
5.83
|
5.16
|
0.67
|
5.93
|
5.18
|
0.75
|
5.90
|
5.29
|
0.61
|
5.79
|
5.08
|
0.17
|
| 23. Living conditions in residence halls comfortable. |
5.67
|
4.19
|
5.78
|
3.56
|
2.22
|
6.01
|
3.71
|
2.30
|
6.52
|
3.29
|
3.23
|
5.32
|
3.76
|
1.56
|
| 38. Adequate selection of food in the cafeteria. |
5.61
|
4.17
|
5.76
|
3.62
|
2.14
|
5.88
|
3.45
|
2.43
|
6.40
|
2.76
|
3.64
|
5.39
|
4.08
|
1.31
|
| 83. Campus item |
|
|
5.74
|
5.16
|
0.58
|
5.79
|
5.27
|
0.52
|
6.05
|
5.41
|
0.64
|
5.66
|
5.16
|
0.50 |
| 37. I feel a sense of pride about my campus. |
5.68
|
4.78
|
5.73
|
4.87
|
0.86
|
5.85
|
5.03
|
0.82
|
5.77
|
4.84
|
0.93
|
5.70
|
5.14
|
0.56
|
| 31. Males/females equal opportunity to participate
in athletics. |
5.30
|
4.87
|
5.71
|
5.41
|
0.30
|
5.98
|
5.42
|
0.56
|
5.93
|
5.78
|
0.15
|
5.66
|
5.39
|
0.27
|
| 42. Number weekend activities for students. |
5.24
|
3.95
|
5.71
|
3.98
|
1.73
|
5.75
|
4.11
|
1.64
|
6.17
|
3.99
|
2.18
|
5.57
|
4.00
|
1.57
|
| 56. Student handbook provides helpful information. |
5.59
|
4.93
|
5.70
|
4.88
|
0.82
|
5.87
|
4.97
|
0.90
|
5.81
|
5.09
|
0.72
|
5.80
|
4.89
|
0.91 |
| 91. Factor in decision to enroll: Financial
aid. |
5.48
|
|
5.70
|
|
|
5.92
|
|
|
5.39
|
|
|
5.81
|
|
|
| 93. Factor to enroll: Size of institution. |
5.02
|
|
5.63
|
|
|
5.73
|
|
|
6.12
|
|
|
5.64
|
|
|
| 96. Factor to enroll: Geographic setting. |
5.31
|
|
5.63
|
|
|
5.70
|
|
|
5.65
|
|
|
5.84
|
|
|
| 52. Student center is comfortable place. |
5.59
|
4.88
|
5.61
|
4.69
|
0.92
|
5.71
|
4.79
|
0.92
|
5.83
|
4.69
|
1.14
|
5.61
|
4.83
|
0.78
|
| 1. Students feel a sense of belonging. |
5.54
|
4.73
|
5.60
|
5.13
|
0.47
|
5.83
|
5.29
|
0.54
|
5.79
|
5.18
|
0.61
|
5.62
|
5.41
|
0.21
|
| 40. Residence hall regulations are reasonable. |
5.38
|
4.43
|
5.60
|
4.40
|
1.20
|
5.77
|
4.66
|
1.11
|
6.27
|
4.51
|
1.76
|
5.19
|
4.42
|
0.77
|
| 30. Residence hall staff concerned about individual. |
5.21
|
4.40
|
5.53
|
4.42
|
1.11
|
5.68
|
4.54
|
1.14
|
6.12
|
4.67
|
1.45
|
5.24
|
4.55
|
0.69
|
| 24. Intercollegiate athletics contribute to spirit. |
5.08
|
4.26 |
