The Aggressive Student
Students usually become aggressive in situations they perceive as beyond their control. Sometimes feelings of anger are displaced from the situation onto the nearest target (i.e., you).
If a student becomes violent, REMAIN CALM and get help if necessary (send a student for a staff person, faculty member, department chair or security officer). STAY SAFE by retaining access to a door, knowing whom to call (Security, 962-3911), and keeping furniture (e.g., a desk) between you and the student. DO NOT THREATEN, CORNER, OR TOUCH THE STUDENT.
Take all threats of violence seriously. clarify what is meant by asking, "What do you mean by that?" or saying, "I am taking your words very seriously." Call Campus Security for consultation; inform your supervisor or department head of the situation and the Office of Student Affairs (963-3635).
Helpful Actions
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Pay attention to the warning signs (e.g., body language, clenched fists).
- Acknowledge the student's anger and frustration ("I hear how angry you are").
- Rephrase what he or she is saying and identify the emotion ("I can hear how upset you are, and you feel like nobody will listen").
- Reduce stimulating by inviting the student to a quiet place, if you feel safe.
- Be straightforward and firm about the types of behavior you will not accept ("I need you to step back").
- If the situation appears to be escalating, consider removing yourself from the situation and calling Security.
- Debrief the incident with your supervisor or department chair.
- Becoming defensive or getting into an argument or shouting match.
- Acting hostile or punitive ("I'm going to give you an F in this class").
- Pressing for an explanation of their behavior.
Unhelpful Actions
For further assistance regarding the Aggressive Student, contact Counseling Services at 541-962-3524 or click here.
Contact Information for Student Affairs
One University BoulevardLa Grande, OR 97850-2899Phone: 541-962-3635E-Mail: saffairs@eou.edu