State Authorization Regulations

State Authorization and Complaint Resolution

State Authorization

Overview

Online programs are an important and integral part of EOU’s mission.  Many students participate in federal financial aid programs.  New regulations published by the USDOE in the Federal Register (Chapter 34, § 600.9(c)), correspondence courses, etc.)

State Authorization – Chapter 34, § 600.9(c)  “If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering distance or correspondence education in that State. An institution must be able to document to the Secretary the State’s approval upon request.” (Authority: 20 U.S.C. 1001 and 1002)

EOU is working with state agencies to comply with the required authorizations.

Authorization Status by State

 

Student Complaint Process

Overview

As part of the new regulations (Federal Register, Chapter 34, §668.43 (b))EOU is also required to provide students with contact information for filing complaints in each state as well as with our own accrediting agency.  I compliance with federal regulations, students may access information about filing consumer complaints with the appropriate state authorizing agency.

 

Student Complaint Process

Eastern Oregon University aims to resolve all student complaints in a fair and expedient manner. Students wishing to file a formal complaint must first seek resolution through institutional grievance procedures. Students may also contact Student Success & Engagement for more information.

If a complaint cannot be resolved internally, students may also file a complaint with EOU’s regional accrediting agency, Northwest Commission on Colleges and Universities (NWCCU).

If distance students residing in another state wish to file a formal complaint with their home state authorizing agency after exhausting internal avenues, they may do so using the links below:

Complaint Resolution Contacts by State

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