Units and Staff Information

Units and Staff Information

IT Help Desk/Desktop Support Services

The IT Help Desk at Eastern Oregon University is the first stop for Faculty, Staff, and Students needing assistance with EOU technology resources. Help Desk Analysts and Equipment Systems Specialists are available to support and troubleshoot accounts and network connectivity for students, and provide in-depth hardware and software support for staff and faculty members. If you have questions, the IT Help Desk is here to help you!

Jeff Carman: IT Director

Helen Moore: IT Purchasing Agent

Brooke Benedict: Help Desk Analyst

Sayer Bartlett: ESS Desktop Support

Eric Brown: Desktop Administrator


William Lehnertz: Desktop Administrator Specialist








Infrastructural Support Services

Infrastructural Support Services is responsible for managing, administering and providing centralized phone, data network, server and wireless services for the Eastern Oregon University community. Our mission is to provide the high quality, cost-effective network and telecommunications services required to assist in the support and optimization of the University’s investment in teaching, research, and student resources. ISS is also involved with strategic and tactical planning and positioning for the future, working with the IT Advising Team in implementing the future of EOU’s technology.

Bryan Pearson: Systems Administrator

Tim Willey: Network Administrator

Chuck Kennicott: Systems Administrator









Information Systems

Information Systems provides administrative applications, integration solutions between enterprise applications and departmental systems and programming support.

Lyle Henderson: Programmer Analyst

Beth Eaton: Programmer Analyst

Yi Zheng: Programmer Analyst

Yi Zheng: Programmer Analyst









Blackboard/Academic Technology Services

Academic Technology Services provides education and communication technology services that support teaching, learning, and communicating at EOU with the focus on supporting faculty in the classroom and online classes.

James Long: Academic Technology Consultant








Audio/Visual Services

Audio/Visual Services supports technology users for special events and meetings, creating small and large-scale video productions, video lecture capture, and campus-wide computer classroom and computer lab facilities.

Gibb Pollard: Equipment Systems Specialist








Media Services

Media Services has a variety of programs distributed through its IP Video and various other types of media for teaching and communicating.

Jon Norris: Media Services Supervisor









For more information, contact the EOU IT Help Desk at (541) 962-3111 or submit a Technology Ticket.

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Eastern Oregon University