Units and Staff Information

IT Help Desk/Desktop Support Services

The IT Help Desk at Eastern Oregon University is the first stop for Faculty, Staff, and Students needing assistance with EOU technology resources. Help Desk Analysts and Equipment Systems Specialists are available to support and troubleshoot accounts and network connectivity for students, and provide in-depth hardware and software support for staff and faculty members. If you have questions, the IT Help Desk is here to help you!

Jeff Carman

Desktop Support Coordinator

Helen Moore

IT Purchasing Agent

Tucker Murphey

Help Desk Analyst

Brooke Benedict

Help Desk Analyst

Eric Brown

Equipment Systems Specialist

Javan Ireland

Equipment Systems Specialist

Blackboard/Academic Technology Services

Academic Technology Services provides education and communication technology services that support teaching, learning, and communicating at EOU with the focus on supporting faculty in the classroom and online classes.

James Long

Academic Technology Consultant

Audio/Visual Services

Audio/Visual Services supports technology users for special events and meetings, creating small and large-scale video productions, video lecture capture, and campus-wide computer classroom and computer lab facilities.

Gibb Pollard

Equipment Systems Specialist

Media Services

Media Services has a variety of programs distributed through its IP Video and various other types of media for teaching and communicating.

Jon Norris

Media Services Supervisor

Infrastructural Support Services

Infrastructural Support Services is responsible for managing, administering and providing centralized phone, data network, server and wireless services for the Eastern Oregon University community. Our mission is to provide the high quality, cost-effective network and telecommunications services required to assist in the support and optimization of the University’s investment in teaching, research, and student resources. ISS is also involved with strategic and tactical planning and positioning for the future, working with the IT Advising Team in implementing the future of EOU’s technology.

Bryan Pearson

Systems Administrator

Tim Willey

Network Administrator

Chuck Kennicott

Systems Administrator

Enterprises Information Systems

Enterprises Information Systems provides administrative applications, integration solutions between enterprise applications and departmental systems and programming support.

Tim Wilson