IT - Telephone Tips and Tricks

Never share your authorization card number with anyone. Even student workers need their own code.

Want to transfer a call back to the called party's voice mail?

PRESS - #89.

To Transfer a Call Using the 2500 Set (Small black phone)

If you have a redial, recall or flash button: Press the redial, recall or flash button and dial the number transferring to, and then the button again. You may either stay on the line or hang up.

If you don’t have a redial button: Press the hang up button very fast “flash”, you should get dial tone, dial the number transferring to, and then “flash” again. You may either stay on the line or hang up.

You need to forward your phone temporarily:

*2 forwards your phone to another number with no ringing at your phone.

Pick up receiver, hear dial tone, press *2, press in the phone number you want to forward your phone to,
hear beep,beep,beep, hang up.To turn off press #22

*3 forwards your phone with 3 rings at your phone first.

Pick up receiver, hear dial tone, press *3, press in the phone number you want to forward your phone to, hear beep,beep,beep, hang-up. To turn off press #22

* 8 forwards your phone to your path, usually Audix.
(or the next line in your coverage path). To Turn off press #88

Your phone isn't ringing at your desk. How do you take it off call forwarding?

#22 or #88.
If you don't know which, do both.

If that doesn't work, call the Help Desk at: x23111 for assistance

Did you know everyone has the ability to set up a personal dialing list (speed dialing)?

Some of the defaults may be small (5-20),
so if you need more just call.

Pick up receiver, listen for dial tone, press #80,
hear beep,beep,beep, press 1 for your list number,
01 for your first entry (02,03, etc for following entries)

then the number you wish to speed dial, remembering to use 9, 1, and area code.

Be sure to keep a list of your numbers to refer back to.

NOTE: Please DO NOT put your authorization code in speed dial.

Last number redial

Press #73.

Automatic call back

You have dialed an extension number and got a busy signal.

Press recall,*5, extension number, and hang up.

Listen for 3 short rings,pick up your handset and hear ringing.

To de-activate press #55.

Remember: the recall button is only a temporary hold.

Call Hold

Some of the phones have a red HOLD button which works, but the caller will not hear any music and may think you have hung up on them. The 'recall' or 'flash' button will correctly put the caller to the music on hold system.

Use *4 for hold longer than 2 minutes.
To put a call on hold press recall, *4 and lay the handset down.

To hold call and consult with another party press recall, *4, then dial third party.

To alternate between calls press recall, *4.

To return to held call simply hang up, the phone will ring (the caller does not hear the ring).

Three-way conference:

Press recall, dial third party, converse, press recall again to join first caller to conference.

If you should happen to get voice mail just press the recall button again to drop the call.

Simply hang up to disconnect yourself from the conference.