Technology Ticket

EOU’s Technology Ticket Management System. With this system you will be able to submit technology tickets, view the status of your ticket, and communicate with the agents working on your ticket via email or the EOU IT Support Site.

We hope to be able to help you with your technology ticket as soon as possible, making this the best experience it can be. If you have any questions or feedback, please send an email to helpdesk@eou.edu.

What is a “Technology Ticket” and how do I submit one when I need IT assistance?

• A Technology Ticket is a request for IT Services. This includes internet, software, hardware and telephone issues. If you have simple or difficult technology questions, suggestions or concerns, submit a Technology Ticket. No matter your skill level, if you have a IT related question, we’re here to help you. And if we can help you, we’ll direct you to somebody who can.
• To submit a Technology Ticket, you can either fill out the online form by clicking this link or submit a e-mail to helpdesk@eou.edu. Remember that we cannot accept e-mail attachments so if you need to send us something, please indicate it in your request.
• We do base all of our requests by their priority, placing emergencies first over routine request but we do our best to complete them as quickly as we receive them. If you have any further questions, please contact the EOU IT Help Desk at (541) 962-3111 or e-mail helpdesk@eou.edu.

 

 

 

For more information, contact the EOU IT Help Desk at (541) 962-3111 or submit a Technology Ticket.