Information Services Service Requests

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Banner forms, data elements, processes and module implementation

Requests for new/changes to Banner regarding forms, data elements, processes and module implementation must be in written, electronic format.  It must be approved and sent by the originator’s manager, dean or director to Information Services to infosys@eou.edu. Each request will be acknowledged and additional communication will be arranged to review and clarify the requirements.  After the request has been reviewed and determined to be feasible, a timeframe will be determined.    

Banner reports:

New reports should be reviewed within the requesting office and then submitted to infosys@eou.edu.   Please provide as much information as possible.  Please plan ahead we have many deadlines.

Data requests:

Requests for information for surveys, data for making decisions, simple lists of data to help you resolve data discrepancies should all be sent in writing to infosys@eou.edu.

General Banner questions, data entry issues, duplicate PISMs, etc.:

If these questions are not urgent we request that you send an email to infosys@eou.edu Everyone on the Information Systems team receives these emails. 

 

 

 

Aramark, Call Lyle Henderson 2-3080

 

Banner forms, data elements, processes and modules, call Beth Eaton 2-358

 

Banner security, call Beth Eaton 2-3583

 

Banner survey, call Shea Hawes 2-3035

 

Banner urgent problem, call Shea Hawes 2-3035

 

How many? How much? Trends over time,  Call Farooq Sultan 2-3710

 

ID cards, Call Lyle Henderson 2-3080

 

Reports, call Beth Eaton 2-3583

 

Telephones, call Beth Eaton 2-3583

 

December 18, 2009