Information Services - Service Requests

Banner forms, data elements, processes and module implementation

Requests for new/changes to Banner regarding forms, data elements, processes and module implementation must be in written, electronic format.  It must be approved and sent by the originator’s manager, dean or director to Information Services to https://support.eou.edu/ticketing. Each request will be acknowledged and additional communication will be arranged to review and clarify the requirements.  After the request has been reviewed and determined to be feasible, a timeframe will be determined.    

Banner reports:

New reports should be reviewed within the requesting office and then submitted to https://support.eou.edu/ticketing. Please provide as much information as possible.  Please plan ahead we have many deadlines.

Data requests:

Requests for information for surveys, data for making decisions, simple lists of data to help you resolve data discrepancies should all be sent in writing to https://support.eou.edu/ticketing.

General Banner questions, data entry issues, duplicate PIDMs, etc.:

If these questions are not urgent we request that you send an email to infosys@eou.edu Everyone on the Information Systems team receives these emails. 

 

 

 

Aramark, email Lyle Henderson lhenders@eou.edu

 

Banner forms, data elements, processes and modules, email Beth Eaton beaton@eou.edu

 

Banner security, email Beth Eaton beaton@eou.edu

 

Banner survey, email Shea Hawes shawes@eou.edu

 

Banner urgent problem, call Shea Hawes 2-3035 or Beth Eaton 2-3583

 

How many? How much? Trends over time,  email Farooq Sultan fsultan@eou.edu

 

Athletics/ID cards, email Lyle Henderson lhenders@eou.edu

 

Reports, submit service request to https://support.eou.edu/ticketing

 

Telephones, call Beth Eaton 2-3583 or email beaton@eou.edu

November 10, 2010