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COMPUTING LABS

Frequently Asked Questions - TROUBLESHOOTING:

Occasionally you will run into problems in the labs with hardware or software.  The following questions and answers will touch on some of the most frequent problems and concerns.  These questions and answers will not always solve the particular problem that your are encountering, if this doesn't help send an email to cc-students.  For immediate help refer to the phone numbers in the back of the lab aid manual for people you can call for more detailed instructions. 

ALWAYS ASK QUESTIONS IF YOU ARE NOT SURE !

NEVER TAKE COMPUTERS APART OR CHANGE SETTINGS!

The computer is blinking on the screen that a signal is missing:

The computer freezes and will not take any commands:

The printer displays the code “printer jam”:

The student cannot get email to open or receive emails:

Toner Cartridge and Printer Problems:

 

Myfiles

 

When the email account is over quota and student is locked out of Webmail:

Using the Pine Email System

  1. If you are on campus you can easily forward some of your email to a personal email address by using a computer in Ackerman or Pierce Computer Labs. You would have to use the "campus server" with a program called Pine and the lab aides can help you or we can help you here in IH008.
  2. If you are off campus it's a little more difficult, but I can send you the information on dialing up long distance and downloading a simple program.
  3. The simplest fix is that we delete your inbox so that it will start working again. All of the email will be gone including any you haven't seen yet. Remember that it has bounced any email sent to your account since the limit was reached.  With any of the options we often have to fix some errors on your account to get it working properly again as well.

Helpful hints about Pine

Login using the server your email account is on (there are 2 servers - students (salmon.eou.edu – registered after 2000) legacy (emily.eou.edu – registered before 2000).  The computers have an icon on the desktop or in the menu under Network Tools called SSH. 

To  use SSH you must enter the server your email account is on then click open. 

  1. Type your username and password. 
    (When you type your password you will not see it on the screen)
  2. Next type Pine
  3. Follow the commands listed at the bottom of the page.  Pine does not allow you to use the mouse, you must use the keyboard. 
  4. Some examples of commands are listed below

                             - Show previous page of this msg      

^  Control key held down with letter key

                            Spc  (space bar) Show next page                 

                             >   View attachment                  

                             R   Reply to message                  

                             F  Forward message

                             D   Mark for deletion                

                             U   Undelete (remove deletion mark) 

                             %   Print                           

                             *  Flag message

                             ? Help

                             P     Display previous message      

                             N     Display next message          

 

Lost and Found

Pornography

Laptops in the Labs

If these techniques do not work:

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