The Agressive Student

Students usually become aggressive in situations they perceive as beyond their control. Sometimes feelings of anger are displaced from the situation onto the nearest target (i.e., you).

If a student becomes violent, Remain Calm and get help if necessary (send a student for a staff person, faculty member, department chair, or security officer). Stay Safe by retaining access to a door, knowing whom to call (Security, 962-3911), and keeping furniture (e.g., a desk between you and the student.

Do Not Threaten, Corner, or Touch the Student.

Take all threats of violence seriously. Clarify what is meant by asking, "What do you mean by that?" or saying, "I am taking your words very seriously." Call Campus Security for consultation; inform your supervisor or department head of the situation.

Helpful Actions

• Pay attention to the warning signs (e.g., body language, clenched fists).
• Acknowledge the student's anger and frustration ("I hear how angry you are.").
• Rephrase what he or she is saying and identify the emotion ("I can hear how upset you are, and you feel like nobody will listen.").
• Reduce stimulation by inviting the student to a quiet place, if you feel safe.
• Be straightforward and firm about the types of behavior you will not accept ("I need for you to step back.").
• If the situation appears to be escalating consider removing yourself from the situation and calling Security.
• Debrief the incident with your supervisor or department chair.

Unhelpful Actions

• Becoming defensive or getting into an argument or shouting match.
• Acting hostile or punitive ("I'm going to give you an F in this class.").
• Pressing for an explanation of their behavior.