If you have one of the following problems:
Forgotten Password / Denied Access to Banner FIS:
Call Doug Garton at 962-3838 or Tim Wilson at 962-3032.
Denied Form or Report Access:
Your permissions for access to these objects will need to be approved by your supervisor. Once approved, contact Doug Garton at 962-3838 or Tim Wilson at 962-3032.
Odd behavior or other problem(s) while using Banner FIS:
Write down a description of the problem, including any error messages you receive and contact Tim Wilson at 962-3032.
Common problems:
Purchase Orders:
If you are having problems with Purchase Orders, visit this help page for further information.
Journal Vouchers, Reports or Printing Problems:
- Double-check that your job parameters were entered correctly.
- Verify that the printer field was left blank for your default printer.
- Visit form GWIJOBR and verify job ran without aborting.
- If problems persist or your job aborted, contact Tim Wilson at 962-3032.
Forgotten Password:
Contact either Doug Garton at 962-3838 or Tim Wilson at 962-3032.
New Printer Setup:
If a new printer has been installed in your office and you want to use it to print FIS reports, you will need to contact the Computer Center at 962-3582. They will install your printer and contact Business Services for you. A test print should appear on your printer within the first few hours after installation. If there are problems with this output, contact Tim Wilson at 962-3032.
Business Affairs
Eastern Oregon University
One University Blvd.
La Grande, Oregon 97850
Voice: 541-962-3773 / Fax: 541-962-3062
email: lmoore@eou.edu