Locked out of your exam?

The Internet is referred to as a “best effort delivery” system, which simply means there is no guarantee that what you send is going to be received on the far end. There is no accounting for all the different things that can cause your connection to drop, and this sort of thing happens frequently. If your connection times out while you in the middle of a Blackboard exam, you may not be able to access the exam again until you contact your instructor. EOU Helpdesk cannot reset Blackboard exams for students.

Please be aware: resetting a Blackboard exam is done at your instructor’s discretion. Instructors have their own policies regarding the resetting of online exams, so you will need to contact them directly.

 

Minimize the potential for problems

To reduce the odds that you will lose Internet connectivity during an online exam, we suggest the following:

  • Ensure you are using a supported Internet browser.
  • Avoid using a wireless connection during the exam; wired connections are more reliable.
  • Avoid taking an exam with dial-up or satellite Internet connections.
  • Use the most reliable Internet connection that is available to you.
  • Avoid opening multiple windows or programs during the exam. This increases the likelihood of computer performance problems during your exam.
  • If you take more than fifteen minutes to submit an answer to a question, the exam may time out. Plan accordingly, especially if you are taking an open-book test.
  • If you are using a laptop computer, do not rely on its battery. Plug into a power source.